Growth Operations Manager

Remote

Full Time

Sales

Manager/Supervisor

Who we are

WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients.

WELL's practitioner enablement platform includes comprehensive end-to-end practice management tools, including virtual care and digital patient engagement capabilities, Electronic Medical Records (EMR), data protection services, and Revenue Cycle Management (RCM) through our DoctorCare solution.

WELL owns and operates Canada's largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national, multi-disciplinary telehealth offering.

The opportunity

Reporting to the Vice President, Growth Operations, we are looking for a Growth Operations Manager to play a pivotal role in optimizing our go-to-market (GTM) strategy and ensuring that our sales teams operate with precision and efficiency. Your work will directly impact how we scale our sales processes, improve pipeline visibility, and align sales, marketing, and customer success teams to achieve WELL’s growth objectives. You will collaborate across divisions to turn strategic vision into scalable execution. You will have the autonomy to define workflows, the trust to make decisions, and the opportunity to help shape the operating model for one of the most ambitious healthcare organizations in Canada.

This remote opportunity requires the flexibility to attend in-office meetings in Toronto or Vancouver as needed.

What's in it for you? The chance to:

Define and grow your role. You will have the rare opportunity to shape your own mandate. You will build systems, lead cross-functional initiatives, and have the autonomy to identify high-impact opportunities that drive tangible business outcomes.

Drive real change in healthcare. From increasing clinic efficiency to improving patient access, your work will help commercialize solutions that matter. You will be at the forefront of this growth, helping to commercialize solutions that improve clinic efficiency, expand patient access, and enable better care delivery.

Work cross-functionally with visibility. You will collaborate with senior leaders across the organization and gain exposure to executive decision-making. Whether refining a product launch plan or building reporting infrastructure, your contributions will be seen, valued, and acted on. You will receive mentorship and stretch opportunities in a supportive environment that encourages experimentation and growth.

Shape the future of AI in healthcare. We are in a defining moment for the industry—AI is reshaping what is possible in healthcare, faster than anyone predicted. With access to data, diverse products, and the ability to converge roadmaps, WELL is uniquely positioned to lead. You will have a front-row seat—and a direct role—in building and scaling AI-powered solutions that matter, at an organization that has built-in distribution to over 40,000 providers.

How you will make an impact:

Revenue growth and GTM efficiency. You will design, implement, and refine sales workflows that empower our teams to sell more effectively across our diverse portfolio of healthcare and AI-powered solutions. You will build and execute sales enablement programs that help sales advise healthcare providers on using WELL’s solutions to improve clinical outcomes and patient experience. You will identify and address friction in lead handoff, pipeline progression, and deal closing.
Ensure alignment. You will act as the operational link between sales, marketing, and customer success to ensure the unified execution of GTM strategies. You will facilitate regular synchronizing with cross-functional stakeholders to review progress, address bottlenecks, and recalibrate as needed. You will support coordinated GTM motions tied to key product launches, bundling strategies, and strategic priorities.
Analyze. You will maintain CRM data hygiene and ensure real-time visibility into pipeline, performance metrics, and revenue trends. You will build dashboards and scorecards to evaluate sales performance and GTM effectiveness.
Optimize. You will continuously improve lead handoff, deal progression, and closing processes to accelerate sales cycles and support revenue attainment. You will standardize GTM execution tied to product launches, strategic priorities, and growth initiatives. You will generate actionable insights and recommendations that inform product prioritization, improve GTM execution and inform strategic decisions.

Here's what you bring:

The experience. You have proven impact in a revenue enablement, sales operations, or Go-to-Market strategy role within a fast-paced SaaS or tech start-up environment. You have a strong understanding of sales process design and experience enabling sales teams with tools, workflows, and insights. Familiarity with the Canadian healthcare landscape or experience selling to clinics and physicians is a bonus but not required.
The technical skills. You are proficient with CRM platforms such as HubSpot or Salesforce, including customization, automation, and reporting.
The attention to detail. You are meticulous in your work, with a strong ability to identify gaps, inconsistencies, and opportunities for optimization across tools, data, and processes. Whether building reports, refining sales workflows, or implementing new systems, you ensure accuracy and consistency. You take pride in delivering high-quality outputs and maintaining clean, reliable data that teams can trust.
The project management skills. You take a proactive, systems-thinking approach and can work autonomously to drive results. You can plan and manage multiple concurrent deliverables with competing timelines.
The interpersonal skills. You have exceptional verbal and written communication skills. You can confidently make presentations to high-level stakeholders and gain trust to influence decision-makers successfully. You have a collaborative mindset and thrive in a cross-functional environment, working closely with sales, marketing, and customer success.
The flexibility. You can travel as needed to customer sites, tradeshows, and meetings.

Why join us?

Healthcare is our sector, and we know that for WELL to be a winning team, we must provide an open environment to prioritize health and wellbeing and multiple resources to openly discuss mental, physical, and psychological needs. From the CEO to the newest hire, everyone comes together as part of our culture of respect, openness, support, and communication. We unite to empower each other to be the best we can be.

We recognize that the best way to serve our diverse patient communities is by reflecting that diversity. With almost 65% of our team members identifying as female and 70% of our leadership identifying as a visible minority, we are proud of our diverse, equitable and inclusive organization.

Interested in applying but worried you don't have it all? At WELL, we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply. Express your interest here.

What you can expect from our interview process:

A virtual interview with a Talent Advisor to discuss your interest in the role and the company.
A 60-minute virtual interview with the VP of Growth Operations - the hiring manager for this role, to share more about your experience and how it aligns with the needs of the company. You will have the opportunity to ask questions about the role, the company, and the growth strategy.
A live working session with the VP of Sales and the VP Marketing. You will receive a mini case study in advance and use this session to dive deeper, ask clarifying questions, and discuss your approach in real time.
A final virtual interview with the COO and the VP Of Growth Operations to present your case study.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way! Accommodations are available on request for candidates taking part in all aspects of the selection process.

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